Get the help you need and from the engineers who can help fix it
Emerging
Starting to grow- Support Portal Access
- Critical (P0): 8 hour response
- High Impact (P1): 12 hour response
- Minor Impact (P2): 24 hour response
- Low Impact (P3): 48 hour response
- 1 designated reporter
Business
Ready to scale- Dedicated Chat Channel
- Project Management Support
- Critical (P0): 6 hour response
- High Impact (P1): 8 hour response
- Minor Impact (P2): 24 hour response
- Low Impact (P3): 48 hour response
- 2 designated reporters
Premium
All grown up- Video Support
- Dedicated Chat Channel
- Project Management Support
- Critical (P0): 4 hour response
- High Impact (P1): 6 hour response
- Minor Impact (P2): 12 hour response
- Low Impact (P3): 24 hour response
- 5 designated reporters
Custom
Reach out to learn more about additional support offerings:
- Priority PR reviews
- Quicker response
- Integration Support
- Project management consulting
Enterprise
Businesses with more than 100 users often need more specialized onboarding, support, and even consulting. We can help with that.
Customize integrations to your business, custom plugin installation, and priority support.
You do the work. We maintain the system.
We can also set up the extra features you’re looking for: SSO, OIDC, Email, and more.
Save both time and money by letting us manage your open source version of Leantime.
All Plans Include:
- Support Portal Access
- Needs Assessment
- Direct connection with an Engineer
Response times are M-F 9-5 EST.
Support Options
Frequently Asked Questions
You will get access to our support portal after sign up. Within the support portal you can create new requests and assign priorities
The initial response time defines the time at which you should hear back from us after submitting your issue. This does not necessarily mean that an issue will be resolved within that time frame. You will get updates through the support portal and can rest assured that someone is working on your request
This part of our support package allows you to reach out to get answers to your project management questions.
For our open source users, our priority support plans do not include accessing your servers. If you believe you’ll need support server-side, we recommend purchasing our Premium plan for the video support.
For quicker support, we offer a private chat channel for users of our Business and Premium support plans.
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